Lollapalooza is an annual music festival that tours North America with acts that include alternative rock, punk, metal, and comedy. The event was in setup mode on July 25 in Chicago when the crew noticed the loading dock to the stage was a foot too low. The hydraulic mechanism that raises and lowers the loading dock had a hydraulic leak and wasn’t functioning. Montreal-based Stageline, the company that was setting up the temporary stages in Chicago, began scouring the area for someone to replace the hydraulic hoses and found PIRTEK. As soon as the call came in, one of the company’s Mobile Service Vehicles from the O’Hare facility in Elk Grove Village, Ill., traveled to the venue on Lakeshore Drive. Bert Banaszak and his technician, Eric Hooten, arrived onsite within an hour. The city’s safety inspector was onsite to oversee the process, and the work was completed within 20 minutes, allowing the show to go on as planned.