Smalley, a manufacturer of constant section rings, retaining rings and wave springs for OEM engineers, recently launched a web store and live-chat platform for U.S.-based visitors to its website.
After creating an account, approved users have access to 24/7 ordering of more than 9,000 parts. Customers can view product pricing in real time, with no need to wait for a quote. A part comparison tool helps users find the best part for their application. A wish-list function allows users to save part numbers for later ordering. Saved history assists with reordering.
Smalley also now offers live-chat customer support on the website during regular business hours. Live chat allows customers to receive a real-time response from engineering and technical support personnel for product, application, and quotation assistance.
“We strive to be at the forefront of the industry and help our customers every step of the way,” said Robert Thompson, Smalley’s Director of Marketing. “The Smalley web store is a simple and convenient way to order our parts so that we can better serve our customers. Launching an online store is just another way we try to make our customers’ lives easier and enhance their Smalley experience.”
The web store and live chat are additions to Smalley’s extensive customer support system, which includes free samples for prototyping, a full product-line CAD library, hundreds of engineering resources within an online resource library, and an ask-the-expert program in which customers can submit technical questions to an engineer.
Visit the Smalley web store at store.smalley.com. For more information, visit www.smalley.com.